Right of withdrawal

Right of withdrawal for customers acting privately, not applicable to customers acting commercially.

You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has/have taken possession of the goods.
To exercise your right of withdrawal, you must inform us:


Trotec GmbH
Grebbener Straße 7
52525 Heinsberg
Germany
Telefax: +49 2452 962-92450
Email: online-en@trotec.com

by means of a clear declaration, (e.g. a letter sent by post, fax or email) of your decision to revoke this contract. You can use the attached sample withdrawal form for this purpose, although this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Exceptions to the right of withdrawal:

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer, as well as to contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Consequences of withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days after the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earlier.

Goods that can be sent by parcel shipping

You must return or consign the goods to

TROTEC GmbH
Retourenabteilung TOR 42
Konrad-Zuse-Str. 1a
52477 Alsdorf
Germany

without undue delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.

Goods that cannot be sent by parcel shipping

We shall collect the goods. You shall bear the direct costs of returning the goods in the amount of EUR 79.

You only have to pay for any loss in value of the goods if this loss in value can be traced back to a handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.

End of the cancellation policy